Open for All? – Page 4

Developing a Community-Led Service Culture

My previous postings have explored how strategies, structures and systems must be community-led if public libraries are to meet community needs. But the most…

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Systems

Systems are policies, procedures and processes which enable a library to operate. They are the rules and regulations which determine attitudes and behaviour. They…

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Services

The service structure should be determined by the purpose, values, vision and strategic directions of the public library. Form should follow function. This will…

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Structure

What is Structure? There are two types of Structure in public libraries – the Staff Structure (how staff are organized and managed) and the…

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Strategy

Strategy is at the heart of a community-led library. It drives everything we do, from Structures (staff and services), to Systems (policies and procedures)…

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Class

Public libraries must be transformed from provider-led agencies of social control (their historical role) into community-led agencies of social change (which can identify, prioritize…

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Politics

One of the more depressing similarities between the UK and Canada is library closures. In Canada it is government, scientific and special libraries which…

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Power

Canadian Chief Librarians have the kind of power and authority that their UK counterparts can only dream about. In Canada the Chief Executive Officer…

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