Anna Flak is a Teaching and Learning Librarian at McMaster University Library. She holds an…
Meg Uttangi Matsos
Meg Uttangi Matsos is a Branch Manager at Hamilton Public Library. Over the past 10 years she has managed staff teams in small clustered rural libraries, inner-city neighbourhood branches, suburban community locations and at HPL’s busiest Central department. Her interests are in training and coaching library staff for front-line customer service. She can be reached at muttangi@hpl.ca.