Work Like a Patron Day @ Brock University Library
You’re standing in front of the photocopier. Everyone else seems to know what they are doing. You’ve pressed the flashing button and swiped your…
Doing *Real* User Experience Work
In my last column, Brian Herzog shared the hows and whys of his brilliant idea to Work Like a Patron to help library staff build…
Designing with Empathy
Last summer we bought a new book return unit at my library. It’s a freestanding thing that sits in our lobby and it looks…