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Systems are policies, procedures and processes which enable a library to operate. They are the rules and regulations which determine attitudes and behaviour. They…

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The service structure should be determined by the purpose, values, vision and strategic directions of the public library. Form should follow function. This will…

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What is Structure? There are two types of Structure in public libraries – the Staff Structure (how staff are organized and managed) and the…

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Strategy is at the heart of a community-led library. It drives everything we do, from Structures (staff and services), to Systems (policies and procedures)…

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Public libraries must be transformed from provider-led agencies of social control (their historical role) into community-led agencies of social change (which can identify, prioritize…

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One of the more depressing similarities between the UK and Canada is library closures. In Canada it is government, scientific and special libraries which…

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