Many of us in the library community who have a responsibility to assess the usage of our library’s websites have become very familiar with…
Research interest: Identifying user behavior and expectations of Robarts Library to inform service and space design. My initial intention was to gather information to…
UX (User eXperience) is not an easy concept to pin down, but there is general agreement that it focuses on the total subjective experience…
You’re standing in front of the photocopier. Everyone else seems to know what they are doing. You’ve pressed the flashing button and swiped your…
In my last column, Brian Herzog shared the hows and whys of his brilliant idea to Work Like a Patron to help library staff build…
Last summer we bought a new book return unit at my library. It’s a freestanding thing that sits in our lobby and it looks…
The Canadian Library Association (CLA) has awarded Ryerson University Library and Archives (RULA) the 2013 CLA/OCLC Award for Innovation Technology for the RULA BookFinder…
To improve access to high-priority tools and services, the web team at James A. Gibson Library reached out to the Brock community last December…
As Seneca College students trekked through the library this fall via their smartphones and text messaging, they not only learned about library resources but…